Refund & Cancellation Guidance

How to let us know you’d like to cancel

If your plans shift and you need to cancel your wellness consultation booking, we ask you to reach out to us via our official email address. Written messages sent to info@equahealthconsult.net work best for our team to locate your order details quickly.

When writing to us, it would be helpful to share your order reference number, full name used for booking, and the service you signed up for. Our team will manually review each request carefully before moving forward with any adjustments or refunds. Please note that we’re only able to look into bookings that haven’t yet taken place fully.

When we can offer a full service refund

We are happy to return the full base service fee in these common situations:

• You reach out to cancel more than 14 full calendar days before your confirmed consultation time;
• Our team is unable to approve your booking during our standard manual check within 48 working hours after you place your order;
• We need to rearrange your consultation slot twice or more without agreeing the new time with you beforehand;
• We make the call to pause or remove your chosen wellness service before your planned session date.

Any small extra admin fees added at checkout won’t be included within full refund amounts, as these cover fixed behind-the-scenes arrangement costs.

Partial refund options for last-minute changes

If you need to cancel closer to your consultation date, we can offer a partial refund to help offset costs, as our consultants have reserved dedicated time for your session in advance:

• Cancellations shared between 7 and 13 days before your session: around 70% of your base service fee can be returned;
• Cancellations shared 1 up to 6 days before your session: around 40% of your base service fee can be returned.

The reduced refund amount helps cover scheduling labour and fixed coordination work our team completes ahead of your booking.

Situations where refunds may not be available

There are a few scenarios where we aren’t able to process a refund for your booking, which we hope you can understand:

• You send your cancellation notice less than 24 hours before your scheduled consultation starts;
• Your full wellness consultation session has already finished, regardless of how you feel about the lifestyle guidance shared;
• You do not join your confirmed consultation and do not get in touch with us to reschedule or cancel ahead of time;
• Your unconfirmed booking expires after the 90-day window we hold incomplete orders;
• We send two follow-up emails asking for missing booking details, and we do not receive updated information back from you;
• Our team needs to end your consultation partway through due to broken service terms during your call.

How long refunds usually take to arrive

Once our team reviews your cancellation request and approves a refund, we follow a consistent timeline to send funds back to your original payment method:

• Our manual review process for refund requests generally wraps up within 5 working days after receiving your complete email;
• After approval, we submit the refund transfer within the next 3 working days;
• Most customers see funds back in their account between 7 and 14 calendar days after we send the refund request, though this can shift slightly based on your bank’s internal processing speed.

We don’t have control over delays created by external banking or payment providers, so we suggest checking with your payment provider if funds haven’t appeared after this window.

How this guidance connects with our other booking rules

This cancellation and refund guidance works alongside our Booking Confirm Terms and main website service information. For bookings that have already passed our manual confirmation check, the timelines and refund breakdown shared here take priority if details differ across our pages.

We may adjust this guidance occasionally to match our daily service operations, and any updates will be posted directly on this page for you to read before placing a new booking.