Privacy Policy

1. Immediate Effective Date

This privacy policy takes immediate effect upon your first visit to our website, applicable to all users accessing online wellness consultation services. All collected personal data will be retained in accordance with this policy for a minimum of 6 full years from the date you submit personal information.

Visiting the website or purchasing our wellness consultation services represents full acceptance of all clauses within this policy, no extra approval waiting period required.

2. Categories of Personal Data We Collect

We only collect necessary information solely to deliver scheduled wellness consultation services, including the following types:

• Basic identity data: full legal name, valid contact email address, active phone number
• Voluntary wellness background data: daily sleep, diet, mild activity and lifestyle habits shared during booking
• Order & appointment records: service selection logs, reserved consultation time slots, manual booking confirmation submissions
• Anonymous website browsing data: device identifiers, page access records collected via site cookie tools

We will never request confidential sensitive information including official medical documents, medication records, genetic data or financial payment credentials at any booking stage.

3. Legal Basis & Data Usage Purposes

All data processing is based on your voluntary consent submitted during service checkout and booking, and will only be used for the below limited purposes:

• Complete manual review and confirmation of your wellness consultation booking within 48 working hours
• Send ordered electronic wellness guidance documents after finished online consultation sessions
• Dispatch appointment reminder emails and time adjustment notifications to your registered contact address
• Reply to user enquiries, booking modification and service adjustment requests sent via official contact channels
• Store internal service records to comply with UK commercial record retention rules (6 calendar years)

Your personal data will not be used for unsolicited promotional messages unless you separately opt in to receive service update notifications.

4. Data Storage, Retention & Security Rules

All user personal data is securely stored on UK-located compliant encrypted storage systems. Fixed data retention timelines are set as follows:

• Completed consultation order records: stored for 6 full calendar years after service completion date per UK business standards
• Unfinished abandoned booking data: automatically erased after 90 calendar days without manual booking confirmation
• Anonymous cookie browsing markers: auto-deleted 12 months after your last website visit
• Self-reported wellness habit content: fully deleted after receiving your formal written deletion request via official company email

Only authorised booking coordination staff have limited access to personal data, and all data view operations are permanently logged inside internal systems.

5. Third-Party Data Sharing Limitations

We will never sell, rent or distribute your identifiable personal data to external commercial parties for independent marketing use. Controlled limited data transfer only occurs under the following restricted scenarios:

• Certified UK communication tools required only to send consultation appointment reminders
• Official regulatory authorities, when legally ordered to submit business records under UK domestic laws
• Encrypted document storage providers solely responsible for hosting your purchased wellness guidance electronic files

All cooperating third-party suppliers comply with matching UK data protection standards and are bound by formal confidential data processing agreements.

6. Your Personal Data Control Rights

You hold full legal control over your submitted personal information. Submit formal written requests to our official email info@equahealthconsult.net to exercise the below rights:

• Request a full copy of all personal data linked to your user profile; all requests will be processed within 30 calendar days after receipt
• Submit corrections for inaccurate contact details or self-reported wellness information
• Send a permanent full deletion request to erase all stored personal records associated with you
• Revoke previous consent for non-mandatory service update communications at any time

We will send written completion confirmation of all data processing actions to your registered contact email within the 30-day processing period for every valid formal request.

7. Policy Update Notification Terms

This privacy policy may receive minor revisions regularly to match updated UK data protection compliance standards. All material clause changes will be clearly displayed on this page with a prominent update notice.

Continued use of our website and wellness consultation services after published policy updates confirms your acceptance of revised terms. Major policy adjustments will include a 14-day review window before updated clauses fully apply to all active user accounts.